Discover the building blocks of a knowledge base and use them to better organize your documentation.
If you’re interested in learning how to more effectively manage, create and curate a knowledge base than this course is for you. I designed it specifically for individuals who are first time knowledge base users, for individuals who have been tasked with managing, maintaining and updating knowledge bases or for individuals curious to learn more about how to set up a knowledge base. No prior knowledge base experience is necessary.
What you’ll learn
- Understand basic concepts in setting up and maintaining a knowledge base.
- Apply hands on skills in starting and maintaining a knowledge base.
- Understand core processes required to maintain and grow a knowledge base.
- Create your own free knowledge base.
- Develop a plan on how to build a knowledge base.
Course Content
- Introduction –> 6 lectures • 11min.
- Knowledge Base Planning –> 8 lectures • 18min.
- Knowledge Base Processes –> 10 lectures • 13min.
- Knowledge Base Mechanics –> 7 lectures • 12min.
- Course Wrapup –> 1 lecture • 1min.
Requirements
If you’re interested in learning how to more effectively manage, create and curate a knowledge base than this course is for you. I designed it specifically for individuals who are first time knowledge base users, for individuals who have been tasked with managing, maintaining and updating knowledge bases or for individuals curious to learn more about how to set up a knowledge base. No prior knowledge base experience is necessary.
We’ll cover fundamental aspects of knowledge base management, including planning, processes and features. Planning concepts include things like understanding your audience, selecting your content, and developing your knowledge base structure. Processes include things like content audits, publication workflows and audience engagement. Features include things like document templates, labels and proper titles.
This course also includes hand-on activities, including documenting your knowledge base structure, and setting up a live knowledge base so you can get some experience using these tools.
In this course you’ll learn about things like:
- The importance of understanding your audience
- How to build a knowledge base structure
- What labels, or tags, are and why they’re important
- Why titles are so important
- How to review your content to keep it fresh
Please join me in this course and start improving your knowledge base today!