[UNOFFICIAL] Learn about ITIL, Concepts of SM, Four Dimensions, Service Value System and Practices.
NON-AFFILIATION DISCLAIMER: THIS COURSE IS NOT ASSOCIATED WITH NOR ENDORSED BY AXELOS.
What you’ll learn
- Understanding ITIL 4 Foundation concepts and components.
- Understand your role and responsibilities regarding IT Service Management.
- Understand aspects of implementing ITIL processes and creating a cycle of continuous improvement..
- Identify the sub-activities for each best practice process.
- Grasp the Ideas behind ITIL 4 and its components, how they work together and how to implement them separatly.
- Establish a Value Stream to Create a New Service.
Course Content
- Course Introduction –> 8 lectures • 13min.
- Key Concept of Service Management –> 12 lectures • 49min.
- Four Dimensions of Service Management –> 9 lectures • 28min.
- Service Value System –> 4 lectures • 9min.
- Service Value Chain –> 10 lectures • 32min.
- ITIL 4 Practices –> 14 lectures • 55min.
- Guiding Principles –> 3 lectures • 13min.
- Governance –> 3 lectures • 6min.
- Continual Improvement –> 4 lectures • 8min.
- Complete Scenarios –> 7 lectures • 58min.
- Mockup Exam 1 –> 0 lectures • 0min.
- Mockup Exam 2 –> 0 lectures • 0min.
Requirements
NON-AFFILIATION DISCLAIMER: THIS COURSE IS NOT ASSOCIATED WITH NOR ENDORSED BY AXELOS.
***See Legal Disclaimer Lecture***
There are a lot of ITIL 4 courses on the internet, so what is special about this course?
First things first: I established this course around a dummy company to make it simple for you to grasp the ideas behind ITIL 4 and its components.
Second: I will provide enough examples, scenarios, and cases related to the implementation of ITIL 4 and its components.
Third, I am providing two complete scenarios on how to create a service and solve a problem using all four of the ITIL 4 components; how they work together and how they can be used independently.
Last but not least, this course isn’t just about how to use ITIL 4 in real life. It’s also for IT professionals who want to pass the ITIL 4 Foundation Exam and get ready for both intermediate and master courses in the future.
So, if you want to understand, implement, and also get certified, this is the right course for you.
I can assure you that by the end of this course, you will understand everything about ITIL 4 Foundation and be able to put what you learned into practice. You will be able to directly implement what you learn in real life.
Throughout the course, I will walk you through a real-life scenario, giving you a big picture of where and how to begin your implementation.